Privacy Policy

ARTICLE 1: INTRODUCTION

This Privacy Policy aims to inform users of the Atelivo website:

How their personal data is collected. Personal data refers to any information that can identify a user (name, surname, postal or email address, location, IP address, etc.);
The rights they have regarding their personal data;
The person responsible for processing the collected personal data;
The recipients of this personal data;
The website’s policy regarding cookies.

This policy complements the Legal Notice and the Terms of Use, which can be viewed by users at:
[www.atelivo.com/legal-notice]

ARTICLE 2: PRINCIPLES OF DATA COLLECTION AND PROCESSING

In accordance with Article 5 of the European Regulation 2016/679 (GDPR), personal data shall be:

Processed lawfully, fairly, and transparently;
Collected for specific, explicit, and legitimate purposes and not further processed in a manner incompatible with those purposes;
Adequate, relevant, and limited to what is necessary;
Accurate and kept up to date;
Stored in a form that permits identification of data subjects for no longer than is necessary for the purposes for which they are processed;
Processed in a way that ensures appropriate security, including protection against unauthorized or unlawful processing, accidental loss, destruction, or damage, using appropriate technical or organizational measures.

ARTICLE 3: PERSONAL DATA COLLECTED AND PROCESSED

3.1 Data Collected

The personal data collected as part of our activity includes:

Identity (name, surname);
Contact information (email address, postal address, phone number);
Order-related information (products purchased, amounts, order history);
Connection data (IP address, browser type, device used);
Browsing data (pages visited, time spent on the website).

Purposes of collection:

Order and customer service management;
Service quality monitoring;
Sending promotional and commercial information (with your consent);
Improving the user experience on the website.

3.2 Data Collection Methods

Data is collected when:

You browse our website (automatic technical data collection);
You create an account or place an order;
You contact our customer service;
You subscribe to our newsletter.

Data is stored for 3 years after the last contact for commercial purposes, and for 10 years for accounting and tax-related obligations.

3.3 Data Hosting

The website www.atelivo.com is hosted by:
Shopify Inc.
150 Elgin Street, 8th Floor, Ottawa, ON K2P 1L4, Canada
Support: https://help.shopify.com/

3.4 Data Sharing

Data may be shared with the following partners solely for the purposes required for service operation:

Payment providers (e.g., Stripe, PayPal);
Logistics and delivery service providers;
Marketing and advertising partners (only with user consent).

3.5 Cookie Policy

The website uses cookies to:

Measure website traffic (Google Analytics);
Improve navigation;
Personalize displayed content.

You can manage your cookie preferences through your browser settings.

ARTICLE 4: DATA CONTROLLER

Personal data is collected by:
NEWGATE LLC , Limited Liability Company, with headquarters at New-mexico.

Contact for data processing inquiries:
📧 contact@atelivo.com

ARTICLE 5: USER RIGHTS

In accordance with GDPR and the French Data Protection Act, you have the following rights:

Right of access, rectification, objection, and deletion of your data;
Right to restrict processing;
Right to data portability;
Right to define the fate of your data after death;
Right to file a complaint with the competent authority (CNIL – www.cnil.fr).

To exercise these rights, contact us at: contact@atelivo.com

ARTICLE 6: POLICY MODIFICATIONS

The publisher of www.atelivo.com reserves the right to modify this policy at any time to ensure compliance with applicable legal and regulatory requirements.

This policy was updated on 08/01/2025.